Responsible Gaming

Our responsible gaming approach

Gambling involves risk, and losses can happen. No game, result or betting activity can be guaranteed to produce a profit. Past results do not predict future outcomes, and gambling should never be treated as employment, an investment or a reliable source of income. Before you play, consider whether the activity is affordable and whether it fits comfortably within your personal budget.

Responsible gaming is about maintaining control over how much time and money you spend. It also involves being honest with yourself about your reasons for gambling and how gambling affects your mood, relationships and everyday responsibilities. If gambling stops feeling enjoyable, or if you feel pressure to continue after losing, taking a break and seeking support can be an important first step.

Helpful principles for safer play

• Only gamble with money you can afford to lose after essential living costs have been covered.
• Decide on a spending limit before you start and avoid increasing it during play.
• Set a time limit and stop when that time has passed.
• Do not chase losses by gambling more in an attempt to recover money.
• Do not borrow money, use credit intended for essential expenses or sell belongings to fund gambling.
• Avoid gambling when you are upset, stressed, tired, intoxicated or experiencing financial difficulty.
• Keep gambling separate from bill payments, rent, mortgage payments, savings and other important commitments.
• Remember that every result is uncertain and that no strategy can remove the risk of losing.
• Talk openly with someone you trust if gambling is becoming difficult to manage.

You must meet the applicable minimum age requirement and any other legal requirements that apply to you before using gambling services. Adults should also take reasonable steps to prevent children and other unauthorised people from accessing their account or device.

Tools and choices to help you stay in control

Depending on the services and account features available to you, Caesars Casino may provide options that can help you manage your gambling. These options are designed to support your decisions, but they do not remove the risks of gambling. You remain responsible for considering your own circumstances and choosing limits that are realistic for you.

Set personal limits

A spending or deposit limit can help you control the amount you make available for gambling over a selected period. A session or time limit can help you avoid playing for longer than planned. If a limit is available, choose it before gambling and consider setting a level that is lower than the maximum permitted amount. A limit is most useful when it reflects your real budget rather than the amount you hope to win.

Use reality checks and account information

Account information, activity summaries, reminders and reality checks may help you review how long you have been playing and how much you have deposited or spent. Reviewing this information regularly can make patterns easier to recognise. If the figures surprise you or cause concern, stop gambling and consider asking for assistance.

Take a break or close your account

A temporary break can provide time away from gambling and an opportunity to reflect on your habits. If you want a longer-term restriction, you may be able to request account closure or self-exclusion through the account or support options made available to you. Read the relevant information carefully, as restrictions can affect access to your account and may not be reversible immediately.

• Use the available account controls before gambling rather than waiting until you feel unable to stop.
• Choose a limit for money and time, not only one or the other.
• Do not create another account to avoid a limit, break or exclusion.
• Do not ask another person to gamble on your behalf or allow another person to use your account.
• Contact the official Caesars Casino support channel if you need help understanding an available account restriction.

Account tools may have conditions, processing requirements or availability rules. If you are unsure how a tool works, stop playing and obtain clarification through the official support options provided on the website. Never rely on a gambling tool as a substitute for professional help when gambling is causing harm.

Recognising when gambling may be causing harm

Problem gambling can develop gradually. It does not depend on a particular income, age or type of game, and a person may experience harm even if they sometimes win. Warning signs can include spending more time or money gambling than intended, feeling unable to stop, or becoming preoccupied with gambling when you should be working, studying, resting or spending time with family.

Possible warning signs

• Gambling with money set aside for food, rent, bills, travel or other necessities.
• Trying to win back losses by increasing stakes or playing for longer.
• Hiding gambling activity, deposits, losses or account statements from people close to you.
• Feeling restless, irritable or anxious when you try to reduce or stop gambling.
• Repeatedly promising yourself or others that you will stop, but returning to gambling.
• Borrowing money, selling possessions or using savings to continue playing.
• Missing work, study, appointments or family commitments because of gambling.
• Gambling to escape stress, sadness, loneliness, anger or other difficult feelings.
• Arguing with family or friends about gambling or experiencing changes in important relationships.
• Feeling guilt, shame, hopelessness or distress after gambling.

One warning sign can be enough to take action. You do not need to wait until a problem becomes severe. Stop gambling, use any available break or exclusion option and speak with someone you trust. A qualified gambling counsellor or health professional can help you understand what is happening and develop practical steps that suit your circumstances.

If someone you know is affected

If a family member, friend or colleague may be experiencing gambling harm, choose a calm time to raise your concerns. Use specific observations rather than blame, listen to what they say and encourage professional support. Do not pay gambling debts or provide money that could be used to continue gambling without considering the possible consequences. You can seek support for yourself as well, because gambling harm can affect a whole household.

Getting help and taking action

If gambling is affecting your finances, mental health, relationships or daily life, help is available. You can speak with a gambling support service, a qualified counsellor, a doctor or another health professional. Australian support services may provide confidential information, counselling and referral options for people who gamble and for family members or friends affected by gambling.

You can also speak with a trusted person and ask them to help you follow a plan. Practical steps may include removing gambling applications from your devices, blocking access to gambling websites where appropriate, separating essential money from discretionary funds, reviewing bank activity and arranging support for financial concerns. These measures can be used alongside a break, self-exclusion or professional counselling.

A simple action plan

1. Stop gambling now if you feel distressed, pressured or unable to control your activity.
2. Record the reasons you want to change and the situations that usually lead you to gamble.
3. Set a realistic break, spending restriction or account closure using the options available to you.
4. Tell a trusted person what is happening and ask for practical support.
5. Contact an Australian gambling support service or health professional for confidential advice.
6. Review your finances and arrange assistance if gambling has affected bills, debts or other commitments.
7. Avoid returning to gambling until you feel in control and have considered professional guidance where needed.

Caesars Casino cannot provide medical, financial or legal advice. Information on this page is general and is not a substitute for support tailored to your situation. If you believe you or another person is in immediate danger, contact local emergency services or seek urgent assistance. For questions about account restrictions or responsible gaming features, use the official support options displayed on the Caesars Casino website.

Responsible gaming is an ongoing choice. Set boundaries before you play, review your activity regularly and act promptly if gambling no longer feels safe or enjoyable. Taking a break is a positive decision, and asking for help is a sign of responsibility, not failure.