Privacy Policy

How this policy applies

This Privacy Policy is intended to help players understand how Caesars Casino may handle personal information when they browse the website, create or use an account, contact support, make deposits or withdrawals, participate in casino activities or otherwise use available services. Personal information means information that identifies an individual, or information that can reasonably be connected with a particular person, account or device.

The information handled will depend on how a player uses the website and which services are available to them. Some information is provided directly by the player, some is created through account activity and some may be received from service providers or other sources used for verification, payment processing, security and compliance purposes. Players should provide information that is accurate, current and complete, and should update important details when they change.

Privacy is considered alongside other responsibilities involved in operating an online gambling service. These responsibilities include keeping accounts secure, preventing fraud, protecting players, processing transactions, supporting responsible gambling practices and meeting applicable legal obligations. If a player does not provide information that is necessary for these purposes, some account functions or services may not be available.

This policy describes information handling in general terms. The information collected, the purposes for which it is used and the parties with which it is shared may vary according to the player’s account activity, the payment method selected, security requirements and changes to the website or services.

Information that may be collected and why

Caesars Casino may handle several categories of information during the relationship with a player. The type and amount of information collected will depend on the services used, the account activity involved and the checks that are required. Information may be collected when a player registers, signs in, contacts support, uses account features, completes verification or interacts with the website.

Account and personal details

• Name, date of birth, residential details and contact information used to create and maintain an account.
• Login details, account identifiers, account preferences and communication choices.
• Information used to protect access to an account, such as security-related records and sign-in activity.
• Records of communications with customer support, including questions, complaints, requests and information provided during those interactions.
• Responsible gambling preferences, account restrictions or other choices made through available account tools.

Verification and identity information

To confirm identity, age, location or eligibility, a casino site may request verification information and copies of identity or address documents. These documents may contain sensitive details. Verification information may be used to complete account checks, prevent underage or unauthorised use, support anti-fraud procedures, protect the service and meet legal or compliance obligations.

Verification information may be reviewed or processed by specialist service providers acting for identity, security, fraud prevention or compliance purposes. Players should submit documents through the intended secure process and should not provide unnecessary information through public channels or unrequested messages.

Payment and transaction records

Information about deposits, withdrawals, wagers, account balances, payment methods and related transactions may be recorded. These records help process transactions, investigate unusual activity, answer payment questions, reconcile accounts, manage disputes and prevent fraud. Payment service providers may handle some payment details directly. Depending on the payment method and provider, a casino site may not receive or store every part of a payment credential.

Device, usage and cookie data

When a player visits or uses the website, technical information may be collected. This may include an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, dates and times of activity, referral information and error data. Such information can help operate the website, remember preferences, understand performance, improve services, protect accounts and identify suspicious or harmful activity.

How information is used and shared

Personal information may be used for appropriate service, security, operational or legal purposes connected with the relationship between the player and Caesars Casino. Common purposes may include:

• Creating, administering and securing player accounts.
• Providing casino services and enabling account features.
• Processing deposits, withdrawals, wagers, refunds and other transaction-related requests.
• Completing identity, age, location, payment, anti-fraud and security checks.
• Monitoring activity for suspected fraud, account misuse, collusion, prohibited conduct or other unusual behaviour.
• Responding to customer support questions, complaints, privacy requests and technical issues.
• Understanding how the website is used, fixing errors and improving features, content, design and performance.
• Sending service messages, account notices, security information and other communications needed to operate an account.
• Sending marketing communications where permitted and where the player has chosen to receive them.
• Meeting legal, compliance, record-keeping, dispute-resolution and responsible gambling requirements.

Information may be shared with carefully selected providers that support the operation, security or administration of the website. These providers may include identity and verification services, payment processors, hosting and technology providers, fraud prevention services, customer support tools, analytics providers and professional advisers. Providers should receive information relevant to the service they perform and are expected to handle it appropriately.

Information may also be disclosed where reasonably necessary to protect players, the website or another person; investigate suspected unlawful, fraudulent or harmful activity; respond to a valid legal request; resolve a dispute; or meet an applicable obligation. Personal information may be processed or stored in another country where a service provider operates internationally. Where this occurs, appropriate handling and security arrangements are intended to apply.

Marketing communications may be managed separately from essential account communications. A player can ask for marketing consent to be withdrawn at any time. Withdrawing consent to marketing does not prevent the sending of important service, security, transaction or account messages that are needed to operate the account or provide requested services.

Information is not intended to be used for unrelated purposes without an appropriate reason or permission where permission is required. If information is needed for a new purpose, the handling may be reviewed in light of applicable requirements, the player’s reasonable expectations and the nature of the information involved.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers placed on a device that can help a website remember a session, keep account functions working, save preferences, understand website usage, measure performance and support relevant communications. Some cookies may be provided by service providers that assist with analytics, security, advertising or website functionality.

Players can manage, restrict or delete cookies through their browser settings. Browser controls may allow a player to block certain cookies, receive information before cookies are stored or remove existing cookies. Blocking or deleting cookies may affect how the website works, including account features, preferences, sign-in functions and other interactive services.

Security

Reasonable technical, organisational and operational measures are used to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, authentication procedures, monitoring and protection of information while it is transmitted or stored.

No online service can guarantee that information will always be completely secure. Players should keep passwords and access details confidential, avoid sharing account information with others, use secure devices and take care when using public or shared networks. A player who suspects that an account or personal information has been accessed improperly should contact support as soon as possible.

Keeping information

Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communication records must be kept for a period required by law even after an account is closed.

When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. Closing an account does not automatically mean that every record can be immediately erased. Records may still be needed for legal obligations, fraud prevention, transaction reconciliation, security investigations, complaints, disputes or the establishment or defence of claims.

Your privacy choices and data requests

Players may ask questions about the personal information associated with their account and may request that their information is handled in a way that reflects their privacy choices. To exercise a data right or ask a privacy question, contact support@caesarscasino.click. The request should clearly explain what is being requested and include enough information to help identify the relevant account.

• Access: ask whether personal information is held and request a copy or summary of relevant information, subject to applicable exceptions.
• Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained for legal, security, dispute or other legitimate purposes.
• Withdraw marketing consent: ask for consent to receive marketing communications to be withdrawn. Players may also use an unsubscribe option where one is included in a marketing message.

A player may also ask about the general use of their information, the categories of providers that may receive it or the choices available for cookies and marketing. Some requests may be limited where responding would affect the rights of another person, expose security information, interfere with fraud prevention or conflict with a requirement to retain records.

For account security, additional information may be requested to confirm the identity of the person making a privacy request. This helps prevent personal information from being disclosed, corrected or deleted by someone who is not authorised to act for the account holder. A request will be reviewed as soon as reasonably practicable, taking into account its nature, the information involved and any applicable requirements.

If a player closes an account, the closure request does not automatically erase every record. Information needed for legal obligations, fraud prevention, transaction reconciliation, disputes, security investigations or other legitimate purposes may need to be retained. The information will continue to be handled for the relevant purpose and will not be used for unnecessary marketing after marketing consent has been withdrawn.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy practices. The current version published on the website should be reviewed periodically. Where an update is important, reasonable notice may be provided through the website or an account communication.